Privacy Policy

At ForageFlow, accessible from our web platform and mobile applications, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by ForageFlow and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@forageflow.iiothub.net.

Information We Collect

When you use the ForageFlow app or website, we may collect the following types of information:

• Personal Information: We may ask for your name, email address, role, and authentication credentials (like Google Sign-In information).
• Location Data: We collect precise location data from your device, including background location data, to track fleet movements, hauling routes, and operational efficiency while the app is in use or running in the background.
• Usage Data: We collect information on how the app and service are accessed and used. This includes app preferences, device information, and interaction logs.
• Operational Data: We collect data related to fields worked, loads hauled, vehicle usage, and machinery operations.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our web and mobile applications
• Track fleet activity, hauling statistics, and field operations in real-time
• Improve, personalize, and expand our services
• Understand and analyze how you use our app
• Develop new products, services, features, and functionality
• Communicate with you for customer service, updates, and other operational purposes
• Find and prevent fraud

Third-Party Services

We use third-party services that may collect information used to identify you. The primary third-party service providers we use include:

• Google Play Services & Google Sign-In: Used for app distribution, analytics, and authentication.
• Firebase: We use Firebase for our database (Firestore), authentication, crashlytics, and performance monitoring. Data handled by Firebase is subject to Google's Privacy Policy.

These third-party service providers have their own privacy policies addressing how they use such information. We do not sell or rent your personal data to any third parties.

Data Retention and Deletion

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

You have the right to request the deletion of your account and personal data at any time. For detailed instructions on how to delete your account, what data is permanently erased, and what anonymized operational data is retained, please visit our Account Deletion page.

Security of Your Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

support@forageflow.iiothub.net